FAQs
Shipping:
How much does shipping cost?
- Metro Manila: P90
- Provincial: P150
- Same day delivery: c/o buyer
- Shipping within Metro Manila takes 2-3 days after order has been processed
- Provincial takes 3-5 days after order has been processed
- Same day delivery can be processed and shipped within the day after order has been processed
NOTE: No shipping on Holidays
Payment:
What are my payment options?- BDO
- BPI
- GCASH
- PAYPAL
Orders:
How can I track my orders?- We use J&T Express to ship your orders. You can track your orders once here.
Can I change/add items to my orders?
- If your orders have not been processed yet, you may contact us right away to change your orders.
Returns/Refunds:
Faulty and damaged orders- All products are carefully inspected and wrapped before shipment. Allen Cosmetics is not liable for any damages caused by shipment and mishandling. If items are not working properly, you may contact us and send us videos of the product.
Do you allow refunds?
- We allow refunds only if the products are not working properly. Shipping fees paid by the buyer cannot be refunded.
I received the wrong order
- If you received a wrong order you may contact us to get a refund. Please include images/videos. Note that shipping fee is not refundable.